tjbt Privacy Policy
At tjbt, your privacy is treated as a core obligation, not an afterthought. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you hold as a player in Bangladesh.
All data transmitted between your device and the tjbt platform is protected with 256-bit SSL/TLS encryption — the same standard used by major international banks.
tjbt does not sell, rent, or trade your personal information to marketing companies or data brokers. Your data is used only to operate your account and deliver our services.
You retain the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team or using your account settings panel.
tjbt collects only the personal data that is strictly necessary for account operation, identity verification, fraud prevention, and regulatory compliance. We do not collect data speculatively or in excess of what our operations require.
Personal data is not kept indefinitely. tjbt applies defined retention schedules to every category of data we hold, and securely purges records that are no longer required for legal or operational purposes.
Information We Collect
When you create a tjbt account, interact with our platform, or contact our support team, we collect personal information that falls into the following categories:
Identity and Contact Data: Your full legal name, date of birth, email address, mobile number, and residential address as provided during registration. This information is required to open and verify your account in accordance with our Know Your Customer (KYC) obligations.
Financial and Payment Data: Details of the payment methods you use to deposit or withdraw funds — including bKash account numbers, Nagad wallet identifiers, Rocket numbers, Upay details, and masked Visa or Mastercard numbers. We do not store full card numbers or mobile banking PINs. Payment transactions are processed through encrypted channels provided by our payment partners.
Identity Verification Documents: Copies of government-issued photo identification (such as a National Identity Card, passport, or driving licence), proof-of-address documents, and payment method ownership evidence submitted during KYC verification. These documents are stored in encrypted form and accessed only by authorised compliance personnel.
Activity and Transactional Data: Records of all bets placed, games played, deposits made, withdrawals requested, bonuses accepted, and account changes performed on your tjbt account. This data is used to manage your account, resolve disputes, and detect fraud.
Technical and Device Data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps collected automatically when you access the tjbt platform. This information helps us maintain platform security and improve service performance.
Communications Data: The content of live chat conversations, support emails sent to [email protected], and any correspondence you initiate with us. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
tjbt does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal information to our platform, we will delete that information and close the associated account without delay.
All personal data and KYC documents submitted to tjbt are stored in encrypted databases hosted on secure servers. Access is restricted to authorised personnel only.
tjbt never stores full mobile banking credentials or card numbers. Payment data is handled exclusively through PCI-DSS compliant payment processing partners including bKash, Nagad, and Rocket.
How We Use Your Data
tjbt processes your personal data only for the specific purposes listed below. We do not use your information for any purpose beyond what is necessary to operate our platform and meet our legal obligations:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, device data | Contractual necessity |
| Identity verification (KYC) | Identity documents, payment data | Legal obligation |
| Processing deposits and withdrawals | Financial, payment data | Contractual necessity |
| Fraud detection and prevention | Activity, technical, financial data | Legitimate interest |
| Responsible gaming monitoring | Activity, communications data | Legal obligation |
| Customer support and dispute resolution | Communications, activity data | Contractual necessity |
| Platform security and technical maintenance | Technical and device data | Legitimate interest |
| Service improvement and analytics | Aggregated, anonymised activity data | Legitimate interest |
Where tjbt relies on legitimate interest as a legal basis for processing, we have assessed that this interest does not override your fundamental privacy rights. You may object to processing conducted on legitimate interest grounds by contacting us at [email protected]. We will review and respond to all objections within a reasonable timeframe.
tjbt does not engage in automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Our responsible gaming monitoring systems may flag accounts for human review, but final decisions regarding account restrictions are always reviewed by qualified personnel.
Data Sharing & Third Parties
tjbt does not sell or rent your personal data to any third party under any circumstances. We may, however, share specific categories of your data with the following parties strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum financial data required to process your deposit or withdrawal transaction. These partners are contractually bound to handle your data securely and are not permitted to use it for their own marketing purposes.
- Game Technology Providers: Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full name, contact details, or financial information.
- Identity Verification Partners: Third-party KYC service providers may receive copies of your identity documents to perform automated or manual document verification checks. These partners operate under strict data processing agreements.
- Fraud Prevention Services: Anonymised device fingerprints and behavioural signals may be shared with fraud detection platforms to identify patterns associated with multi-accounting or financial crime.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or a formal request from a competent authority, tjbt may disclose personal data without prior notice to the account holder. This includes cooperation with law enforcement investigations into financial crime or underage gambling.
All third parties with whom tjbt shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was disclosed. tjbt conducts periodic due diligence reviews of its data processing partners.
tjbt does not share your personal data with advertisers, data brokers, social media platforms, or any other commercial third party for marketing purposes — whether or not you have opted into promotional communications from tjbt itself.
Every third party that processes data on behalf of tjbt signs a formal data processing agreement committing them to equivalent security and confidentiality standards.
Some of tjbt's technology partners are based outside Bangladesh. Where data is transferred internationally, we ensure that adequate protections are in place through contractual safeguards.
Cookies & Tracking Technologies
The tjbt website uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised analytics about how players navigate the site. The following categories of cookies are used on the tjbt platform:
- Strictly Necessary Cookies: These cookies are essential for you to move around the website and use its core features, including logging in, accessing your account dashboard, and completing transactions. The platform cannot function properly without these cookies and they cannot be disabled.
- Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game category — to personalise your experience on subsequent visits. Disabling these cookies may affect the personalisation features of the platform.
- Analytics Cookies: tjbt uses anonymised analytics tools to understand aggregate usage patterns — such as which pages receive the most traffic, how long players spend in different areas of the platform, and which device types are most commonly used. This data is always aggregated and never linked back to your personal identity.
- Security Cookies: Short-lived session tokens and CSRF protection cookies are used to verify that account actions (such as placing a bet or requesting a withdrawal) are initiated by you and not by a malicious third party exploiting your session.
You can manage cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to your tjbt account. For further information on managing cookies in your specific browser, please consult your browser's help documentation. Instructions are typically available under the browser's Privacy or Security settings.
tjbt does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. Cookies placed by our game providers within their embedded game environments are subject to those providers' own cookie policies, which are available through the individual game interfaces.
Data Security & Retention
tjbt employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include, but are not limited to:
- 256-bit TLS/SSL encryption for all data in transit between your browser or mobile app and the tjbt platform infrastructure.
- AES-256 encryption for all sensitive personal data and identity documents stored in our databases.
- Role-based access controls that restrict access to personal data to only those employees and contractors whose job function requires it.
- Multi-factor authentication (MFA) enforced on all internal systems that contain player data.
- Continuous automated monitoring of platform infrastructure for anomalous access patterns, intrusion attempts, and data exfiltration indicators.
- Regular third-party penetration testing and security audits of platform systems and data storage environments.
- Incident response procedures that ensure players are notified of any data breach that is likely to result in a risk to their rights within a reasonable timeframe.
With respect to data retention, tjbt applies the following general schedules. Active account data — including identity, contact, financial, and activity records — is retained for the full duration of your account's active status and for a period of five (5) years following account closure, in order to meet anti-money laundering record-keeping requirements. Communication records and support correspondence are retained for three (3) years. Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual player.
Upon the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised using industry-standard data destruction methods. Players who request account deletion prior to the natural end of the retention period should note that certain data categories must be retained for the minimum periods described above regardless of the deletion request, in order to comply with legal obligations.
tjbt's platform is hosted on enterprise-grade cloud infrastructure with redundant security layers, daily encrypted backups, and 24/7 monitoring by our security operations team.
When the applicable retention period expires, all personal records are permanently purged using certified data destruction procedures. No residual copies are retained in backup systems after the scheduled deletion date.
Your Rights as a Player
As a registered player on the tjbt platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] or via the 24/7 live chat. We will acknowledge your request promptly and respond in full within thirty (30) days.
- Right of Access: You have the right to request a copy of all personal data that tjbt holds about you. We will provide this in a structured, commonly used, and machine-readable format upon verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account details (such as email address and contact number) directly within your account settings panel.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 5 above). Requests to delete data that we are legally required to retain for anti-money laundering compliance purposes will be declined with a written explanation.
- Right to Data Portability: You have the right to receive your personal data in a portable format so that it can be transferred to another service provider, where technically feasible and legally permissible.
- Right to Object: You may object to the processing of your personal data where tjbt relies on legitimate interest as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent does not affect your account status.
- Right to Restrict Processing: In certain circumstances — for example, while a rectification request is being assessed — you may request that we limit our use of your personal data to storage only until the matter is resolved.
All rights-based requests are subject to identity verification. Before fulfilling any data access, portability, or deletion request, tjbt will confirm your identity through our standard KYC procedures to ensure that we are responding to the genuine account holder and not an unauthorised third party.
Account Closure & Data Deletion
You may request the closure of your tjbt account at any time by contacting our support team via live chat or by emailing [email protected]. Before an account closure is processed, any outstanding balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), subject to standard verification procedures.
Following account closure, your personal data will be retained in accordance with the schedule described in Section 5 of this Privacy Policy. During the retention period, your data will not be used for any active operational purpose — it will be archived in a restricted environment accessible only for legal compliance and regulatory enquiry purposes.
If your account closure is connected to a self-exclusion request under our Responsible Gaming programme, your data will additionally be flagged in our systems to prevent re-registration attempts during the self-exclusion period. This is a protective measure applied in your interest and cannot be bypassed or removed until the exclusion period has fully elapsed.
Players who have been subject to an involuntary account closure imposed by tjbt (for example, as a result of confirmed fraud, terms violations, or responsible gaming interventions) will retain the right to access data held about them, but the account will not be reopened under any circumstances. Data deletion requests from involuntarily closed accounts are handled on the same terms as voluntary closures, subject to applicable retention obligations.
Updates to This Policy
tjbt reviews this Privacy Policy on a regular basis and reserves the right to update or amend it at any time. All changes to this Privacy Policy will be published on this page with an updated effective date. Where a change is material — meaning it substantively affects how we collect, use, or share your personal data — we will notify registered players by email at least fourteen (14) days before the change takes effect.
We encourage all players to review this Privacy Policy periodically to stay informed about how we handle personal data. The date at the top of this page always reflects the version currently in force. If you continue to use the tjbt platform after a notified policy change takes effect, that continued use constitutes your acknowledgement of the updated Privacy Policy.
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way tjbt handles your personal data, please reach out to our dedicated privacy support channel at [email protected]. Our English-language support team is available around the clock, every day of the year including Eid al-Fitr, Eid al-Adha, and other Bangladesh public holidays, to assist you with any data protection matter.
This Privacy Policy was last updated on 1 January 2026. It supersedes all previous versions of the tjbt Privacy Policy. If you accessed a prior version, please refer to this page for the current terms.
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